Privacy Policy

1. Introduction

ResearchGoo ("we," "our," "us") values your privacy. This Privacy Policy details how we collect, protect, use, and store your personal information and academic materials when you interact with our website, request quotes, or utilize our editing and analysis services.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact Information: Your name, email address, phone number, and institution or country of residence.
• Academic Materials: Drafts, manuscripts, dissertation outlines, style sheets, and research datasets that you upload or email to us for editing, formatting, or analysis.
• Payment Information: Transaction receipts, transaction IDs, or payment details confirming deposits/balances. We do not store credit card numbers directly on our servers.

3. Manuscript & Research Confidentiality

We understand the proprietary value of unpublished academic research. All submitted manuscripts and datasets are treated with the strict security measures:

• Your work is only shared with the specific editors, proofreaders, or statisticians assigned to your project.
• Our staff and contractors are bound by strict Non-Disclosure Agreements (NDAs).
• We will never publish, distribute, resell, or claim ownership of any research materials submitted to us.

4. How We Use Your Information

We use the information we collect to:

• Evaluate your documents and generate precise pricing quotes.
• Deliver the proofreading, formatting, or statistical analysis services you purchase.
• Communicate updates on project milestones and drafts.
• Send administrative notices, invoices, and service announcements.

5. Data Retention & Deletion

To help you with future updates or revisions, we retain your completed files in our secure archive for 90 days following project delivery. After 90 days, we securely archive or permanently delete your manuscripts and datasets from our active storage. You can request immediate deletion of your files at any time by contacting our editors.

6. Third-Party Sharing

We do not sell, trade, rent, or disclose your personal data or academic documents to third parties, journals, university administrators, or marketing agencies. We may only release information if required by law or to comply with legal processes.

7. Cookies and Site Analytics

Our website uses basic cookies to enhance user experience, save preference states (such as calculator preferences), and analyze anonymous traffic data (e.g., page views). You can disable cookies in your browser settings if you prefer.

8. Your Rights

You have the right to request access to the personal data we hold about you, request corrections to any inaccuracies, or request the complete deletion of your files from our records. To exercise these rights, please email us.

9. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or operational compliance. The "last updated" date at the top of the page indicates when the latest version was published.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the security of your documents, please contact us at info@researchgoo.com.